At Nestor Avenue, we take great care in crafting products that can withstand the demands of daily use and more. This means you can rest easy knowing that they won't fall apart after just a few uses! In fact, our items are so durable that they can even be passed down from one generation to the next, enduring the rough and tumble play of even the wildest toddlers (and we all know how wild they can be 😜). Of course, even the toughest of items require some TLC from time to time. That's why we suggest following our care instructions:

Cleaning

• Before first use, wash the product in warm soapy water and rinse thoroughly.
• After each use, wash the product in warm soapy water and rinse thoroughly to remove any soap residue.
• Use a mild detergent, avoiding anything overly fragrant. 
• Avoid using abrasive sponges or harsh cleaning agents, as they can damage the product.
• Avoid contact with sharp knives or objects.
• Certain foods and liquids can stain silicone products, such as tomato-based sauces or brightly coloured juices. To prevent staining, we recommend cleaning promptly after use.
• To remove any stains or discolouration, mix a small amount of baking soda with warm water to create a paste, apply it to the stained area, and let it sit for a few hours before rinsing it off. Direct sunlight can also help lift any discolouration from silicone. 

Heating

• Our 100% silicone products are microwave, oven and air fryer safe in temperatures up to 230ºC. 
• Do not put stainless steel components in the microwave, oven or air fryer.
• Do not put reusable plastic icy pole sticks in the microwave, oven or air fryer.

Freezing

• Our silicone products are freezer-safe to -40ºC, but it's important to ensure that the product is completely dry before placing it in the freezer.
• Avoid sudden temperature changes by allowing the product to cool down before placing it in the freezer.
• To prevent freezer burn, we recommend transferring frozen food or liquid to an air-tight container or freezer bag. 
• When transferring the food or liquid, be sure to label the container or bag with the date of freezing, so you can keep track of how long it has been stored. We recommend using frozen food or liquid within 3 months to ensure the best quality.

Storing

• Store your product in a cool, dry place. Do not store it in direct sunlight or near a heat source, as this can damage the product.
• Avoid storing silicone products with plastic to avoid any absorption of smells. Silicone is a non-porous material that does not absorb smells, but plastic products can absorb smells from other foods and liquids stored in them. Storing silicone products alongside plastic products can result in the silicone product taking on an unpleasant odour.

Safety warnings

• Always use products with adult supervision.
• Avoid sharp knives with silicone products.
• Before each use, inspect the product. Throw away at the first sign of damage or weakness.
• Always check food temperature before feeding. Hot food may cause burns. Heating in a microwave may produce localised high temperatures. Always stir heated food to ensure even heat distribution and test the temperature before serving.
• Keep all components not in use out of reach of children.

Nestor Avenue wants to get you what you ordered as quickly as possible. In doing  so we aim for our orders to be dispatched the next business day, if not the same business day! Please note there are times were it may take more time to dispatch, however these occasions are rare.

Standard delivery times are approximately 3-10 business days (please note: Covid & natural disasters has blown this time to up to 15 business days to remote areas and WA) from the time of order and depending on where you live. A dispatch confirmation email displaying your tracking number will be sent once the order has been shipped. Shipping may be delayed at busy times of the year such as Christmas.

In the event an parcel is lost, missing or stolen, Nestor Avenue may not provide compensation. It will be decided on a case by case basis.

Please find our shipping information here

Please find our refund information here