Nestor Avenue wants to get you what you ordered as quickly as possible. In doing so we aim for our orders to be dispatched the next business day, if not the same business day! Please note there are times where it may take more time to dispatch, however these occasions are rare.
Standard delivery times are approximately 3-10 business days (please note: unforeseen artificial or natural disasters can blow this time to up to 15 business days to remote areas and WA) from the time of order and depending on where you live. A dispatch confirmation email displaying your tracking number will be sent once the order has been shipped. Shipping may be delayed at busy times of the year such as Christmas.
In the event a parcel is lost, missing, or stolen, Nestor Avenue may not provide compensation. It will be decided on a case by case basis.
$15 standard shipping Australia wide applies to all orders up to $199. Orders of $200 - $300 will be shipped at $20. Please contact us for shipping rates of orders over $300. Shipping charges for your order will be calculated and displayed at checkout.
Parcels can be sent to a PO Box!!!
Once your order is shipped, you will receive an email containing a tracking ID number. The tracking number will be active within 24 hours. Be sure to check your junk/ spam folder in case it lands there!
We have a flat rate $20 express shipping for all orders under $100, and $30 sihpping for orders of $100-$200. Contact us for shipping pricing for orders over $200.
Please contact us as soon as you realise that you have provided the wrong address and we can let you know what the process is! If your parcel is returned to us due to a wrong address, you as the customer will be required to pay a further $10 to get the items re-shipped.
Yes, we currently ship to New Zealand with the following rates: $15 for up to 0.5kg, $20 for up to 1kg, and $30 for up to 2kg. We currently do not offer free shipping to New Zealand.
Contact us if you are interested in any other international shipping destinations by emailing us at hello@nestoravenue.com.au.
